DO YOU DELIVER TO MY POST CODE?

We are not currently offering our Next Day and Saturday Delivery services to addresses in the Scottish Isles and Highlands. We don't currently deliver to the Channel Islands, Isle of Man or Scilly Isles. We hope to offer these destinations in the future.

WHEN WILL MY ORDER BE DISPATCHED?

If an order is placed before 1PM GMT, we usually ship the order the same day. Any order placed after 1PM GMT will be shipped the following working day. 

Orders placed on a weekend or on Bank Holidays will be dispatched the next working day. You will receive a dispatch email with tracking info once your order has left our warehouse.

HOW DO I TRACK MY PARCEL?

You can track your delivery via Royal Mail or DPD. Use the tracking number in your shipping confirmation email.

WHAT'S YOUR RETURN POLICY? 

We offer free returns on all orders. Please see our refund policy for more details.

DO YOU DELIVER TO MY COUNTRY? 

We currently only deliver to the following countries: Austria, Belgium, France, Denmark, Germany, Ireland, Netherlands, Sweden, Italy, Spain, Portugal, Greece and Finland. We're working on adding more countries to this list.

WHEN WILL MY ORDER BE DISPATCHED?

If an order is placed before 11AM GMT, we usually ship the order the same day. Any order placed after 11AM GMT will be shipped the following working day. We ship all of our orders from our UK warehouse. Orders placed on a weekend or on bank holidays will be dispatched the next working day. 

You will receive a dispatch email with tracking info once your order has left our warehouse.

WHAT DELIVERY SERVICE DO YOU USE?

Orders to Europe are shipped using our carrier partner, OCS. Local carriers will vary depending on location and country. Orders above £150 are shipped with DHL.

ARE CUSTOMS & TAXES INCLUDED?

For all EU orders, duties and taxes are already included in your checkout price.

HOW DO I TRACK MY PARCEL?

You can track your delivery via OCS or DHL Use the tracking number in your shipping confirmation email.

WHAT'S YOUR RETURN POLICY? 

We offer free returns on all orders. Please see our refund policy for more details.

DO YOU DELIVER TO MY STATE?

We deliver to all US states. Please note that deliveries to Hawaii and Alaska may take up to 16 days.

WHEN WILL MY ORDER BE DISPATCHED?

If an order is placed before 11AM GMT, we usually ship the order the same day. Any order placed after 11AM GMT will be shipped the following working day. We ship all of our orders from our UK warehouse. Orders placed on a weekend or on bank holidays will be dispatched the next working day. 

You will receive a dispatch email with tracking info once your order has left our warehouse.

WHAT DELIVERY SERVICE DO YOU USE?

We ship all orders with DHL.

As we're shipping across international borders, orders can be delayed due to customs inspections. Unfortunately, we do not have control over these delays. 

ARE CUSTOMS & TAXES INCLUDED?

Please note that all of our US prices exclude import duties and sales taxes.

Formal customs entry into the US may be required if your order is above $800 as goods valued over this amount are subject to duties and taxes in the US. If your order is above this threshold, our delivery partner, DHL, will get in touch with you to request the additional information they need. Get in touch with us if you require further help.

Your estimated duties and taxes will be added and shown at the check-out stage if they are applicable. You are responsible for paying any additional costs including but not limited to sales taxes and duties. 

HOW DO I TRACK MY PARCEL?

You can track your delivery via DHL. Use the tracking number in your shipping confirmation email.

WHAT'S YOUR RETURN POLICY? 

We offer free returns on all orders. Please see our refund policy for more details.