DELIVERY



UK

DELIVERY INFORMATION

Service: Standard Delivery

Cost: £4.95.

Transit Time: 3 to 5 working days

Tracking: Royal Mail


Service: Next Day Delivery

Cost: £7.95.

Transit Time: Order before 1PM for delivery the next working day

Tracking: DPD


Service: Ship to Shop – Next Day Delivery

Cost: £5.95

Order before 1PM Monday to Friday for delivery to your selected shop the next working day

Tracking: DPD


Service: Saturday Delivery

Cost: £9.95

Transit Time: Order before 1PM on Friday for Saturday delivery

Tracking: DPD



DELIVERY INFORMATION

SERVICE

COST

TRANSIT TIME

TRACKING


Standard Delivery

£4.95

3 to 5 working days

Next Day Delivery

£7.95


Order before 1PM Monday to Friday for delivery the next working day

Saturday Delivery

£9.95

Order before 1PM on Friday for Saturday delivery

Ship to Shop – Next Day Delivery

£5.95

Order before 1PM Monday to Friday for delivery to your selected shop the next working day



DO YOU DELIVER TO MY POST CODE?


We are not currently offering our Next Day and Saturday Delivery services to addresses in the Scottish Isles and Highlands. We don't currently deliver to the Channel Islands, Isle of Man or Scilly Isles. We hope to offer these destinations in the future.


EUROPE

DELIVERY INFORMATION

SERVICE

COST

TRANSIT TIME

TRACKING


FedEx Standard Delivery

€14.95

5 to 7 working days

Service: FedEx Standard Delivery

Cost: 14.95€

Transit time: 5 to 7 working days

Tracking: FedEx



ARE TAXES & DUTIES INCLUDED?


Orders to the following countries include duties and taxes


Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and Sweden. 


If you mistakingly receive an email asking you to pay taxes and duties, please get in touch with us.


Orders to the following countries exclude duties and taxes


Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Romania, Slovakia and Slovenia


We do not cover import duties and sales taxes for these countries. A breakdown will be shown at check-out. Please note these additional charges are entirely the responsibility of the customer. The amount is dependent on the destination country, by the items you are ordering and the total value of your order.


If you refuse your order and it's sent back to us, we will have to deduct any shipping, duties and customs processing fees charged to us from your final refund.


GENERAL SHIPMENT INFORMATION


If our carrier needs more paperwork or information to clear your order in its arrival country, they will get in touch with you to request it. Get in touch with us if you require further help.


We're shipping across international borders, so delays can occur due to customs inspections. Unfortunately, we do not have control over these delays. 

UNITED STATES

DELIVERY INFORMATION

SERVICE

COST

TRANSIT TIME

TRACKING

FedEx Standard Delivery

$15.00

5 to 7 working days

DHL Express

$20.00

2 to 3 working days

Service: DHL EXPRESS

Cost: $20.00.

Transit Time: 3 to 5 working days

Tracking: DHL


Service: FedEx Standard Delivery

Cost: $15.00.

Transit Time: 5 to 7 working days

Tracking: FedEx



ARE TAXES & DUTIES INCLUDED?


For orders under $800 USD, our US prices exclude import duties and sales taxes.


Orders over $800 USD are subject to custom clearance, taxes and duties in the US. If our carrier needs more paperwork or information to clear your order in its arrival country, they will get in touch with you to request it. Get in touch with us if you require further help.


Your estimated duties and taxes will be added and shown at the check-out stage if they are applicable to your order. You are responsible for paying any additional costs including but not limited to sales taxes and duties. 


We're shipping across international borders, so delays can occur due to customs inspections. Unfortunately, we do not have control over these delays. 


CANADA, AUSTRALIA & NEW ZEALAND

DELIVERY INFORMATION

SERVICE

COST

TRANSIT TIME

TRACKING


FedEx Standard Delivery

$35 CAD / $40 AUD / $40 NZD

5 to 7 working days

Service: FedEx Standard Delivery

Cost: $35 CAD / $40 AUD / $40 NZD

Transit Time: 5 to 7 working days

Tracking: FedEx



ARE TAXES & DUTIES INCLUDED?


We do not cover import duties and sales taxes for these countries. A breakdown will be shown at check-out. Please note these additional charges are entirely the responsibility of the customer. The amount is dependent on the destination country, by the items you are ordering and the total value of your order.


If you refuse your order and it's sent back to us, we will have to deduct any shipping, duties and customs processing fees charged to us from your final refund.


We're shipping across international borders, so delays can occur due to customs inspections. Unfortunately, we do not have control over these delays. 

REST OF WORLD

DELIVERY INFORMATION

SERVICE

COST

TRANSIT TIME

TRACKING


FedEx Standard Delivery

$35 USD

5 to 7 working days

Service: FedEx Standard Delivery

Cost: $35 USD

Transit Time: 5 to 7 working days

Tracking: FedEx



DO YOU SHIP TO MY COUNTRY?


We ship to Argentina, Bahrain, Bermuda, Brazil, Cayman Islands, Chile, China, Colombia, Hong Kong, Japan, Kuwait, Mexico, Qatar, Saudi Arabia, Singapore, South Korea, and UAE.


We're hoping to add more countries to this list soon.


ARE TAXES & DUTIES INCLUDED?


We do not cover VAT, import duties and sales taxes for these countries. A breakdown will be shown at check-out. Please note these additional charges are entirely the responsibility of the customer. The amount is dependent on the destination country, by the items you are ordering and the total value of your order.


If you refuse your order and it's sent back to us, we will have to deduct any shipping, duties and customs processing fees charged to us from your final refund.


We're shipping across international borders, so delays can occur due to customs inspections. Unfortunately, we do not have control over these delays. 

SHIPMENT INFORMATION



WHEN WILL MY ORDER BE DISPATCHED?


Our business days are Monday to Friday (UK bank holidays excluded). 


If you place an order is placed before 1pm GMT, we usually ship the order the same day. Any order placed after 1pm GMT will be shipped the following working day. Our warehouse is closed on the weekend and on UK bank holidays, so any orders placed on weekends or bank holidays will be picked, packed and dispatched the next working day. Please note if you place an order on a Friday after 1PM, Saturday or Sunday, your order will be processed on the Monday.


You will receive a dispatch email with tracking info once your order has left our warehouse.


WHAT'S YOUR RETURN POLICY? 


We offer easy and hassle-free returns. Please see our Refund Policy for more details.


We've extended our returns period over the festive season. Any order made from November 18th to December 5th can be returned or exchanged until January 10th 2025.



CAN I CANCEL OR AMEND AN ORDER ONCE I'VE PLACED IT?


Our warehouse works quickly to get your order to you, so sadly we are unable to cancel or amend your order once it has been placed. 


You always have the option to return your order as per our Returns Policy.


WHAT DO I DO IF MY PARCEL HASN'T ARRIVED?


UK customers only


If you're having any issues with your order delivery please contact us as soon as possible, so we can get on the case and track down the parcel. In the rare cases that your DPD parcel has been lost or damaged, please note that any missing/damaged orders need to be reported to us within 14 days of the date you placed your order – outside of this window we are unable to refund or replace items, in line with DPD's claim policy.


All international customers


If you have purchased SWAP Protect with your order and your package is impact by damage, loss or theft, you can easily resolve shipping issues with SWAP. New items are shipped immediately, at no cost to you, upon approval. 


To log your claim, use the portal.


Claims for packages need to be made between 5 to 30 days from the anticipated delivery date. 


If you have not purchased SWAP Protect, please get in touch with us.


GOT A 
QUESTION?

We love to hear from you, so don't hesitate to reach out if you've got a question or just want to chat.

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