We hope your order is ‘the one’, but if it’s not, you can return your full price item(s) within 30 days of receiving your order to receive a refund.

All sale item(s) can be returned within 14 days of receiving your order to receive a refund or exchange. 

There is a £3.50 charge for UK returns and £7 for international returns. The return fee will automatically be deducted from the refund at the time we issue it to you.

You can read our full return policy here.

We've made it easy for you to do returns. Simply click the button below, follow the instructions on the portal, print your label and drop off your return your closest carrier location.

Length too long? Waist not quite fitting right? Skip the return and make it fit with our seamless and high-quality tailoring service for our UK customers. Learn more.

1. Go to our Returns Portal

2. Input your email address and ALIGNE order number. Please note that the ALIGNE order ID always starts with AL- and is followed by five digits. You can find this number in the email confirmation you got when you placed the order.

3. Click "Start a Return"

4. Choose the item(s) you want to return

5. Select the return reason. It's possible to leave a comment, but you don't have to

6. Review your return, click "Submit return" on the left-hand side when you have confirmed everything is correct

7. Print your label. You can find it on the portal and it is also sent to you via email

8. Securely pack your item(s). We ask that all of your returned items are new and unused with the labels/tags intact, and if available, in its original packaging.

9. Attach the printed label to your parcel and drop it off at your nearest carrier location. 

10. Returns will be processed to your original payment method within 7-10 days. You will be notified once received and completed. Please note that the time it takes for the refund to appear on your account will depend on your bank.

We currently offer sizes exchanges in the UK only. 

All locations through out portal can exchange for store credit.

We are hoping to be able to offer exchanges to more locations in the future.

At the moment, this is not possible. We're hoping to offer this soon. We kindly ask that you generate a returns form for each order you're returning to us. 

We usually process refunds within 7-10 days, this may vary during busier times. You will always get a notification once your refund has been processed, so please allow for this time frame. The return fee will automatically be deducted from your refund.

The time it takes for the refund to appear on your account will depend on your bank.

All of our deliveries are tracked for peace of mind. You will be sent a tracking link when your order has been shipped. Either follow the direct link in your email or go to our delivery page to find links to the tracking portals for the different carriers we use.

If you're having trouble with tracking your parcel, reach out to us and we'll help.

If you have a promo code to us on our site and it doesn't auto-apply to your order, it needs to be added at the check-out stage. After you've chosen what you want to buy, simply go to your basket and enter the promotional code in the box labelled "COUPON" and then click "Apply". 

Our promotional codes are case sensitive and can only be redeemed on Aligne.co. You can only use one code at time and, unless otherwise specified, promotional codes are not valid in conjunction with any other offers, promotions (e.g. sale items) or pre-orders.

We currently ship to the following countries. We're working on adding more destinations to the list!

Europe

UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

Rest of World

Argentina, Australia, Bahrain, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Hong Kong, Japan, Kuwait, Mexico, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, United Arab Emirates and the US

Our warehouse works really quickly to get your order to you so sadly we are unable to cancel or amend once you have placed your order. 

You always have the option to return as stated in our Returns Policy page

Please get in touch with us as soon as you discover that your order isn't what you expected it to be. 

If you have received a faulty item, please include photo(s) when you contact us.

Unless otherwise specified, our prices exclude customs, import and sales taxes. You are responsible for paying any additional charges such as customs, import and sales taxes. You can find out more here.

We cover duties and taxes for the following destinations: Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal, Spain, and Sweden

We're shipping across international borders, so delays can occur due to customs inspections. Unfortunately, we do not have control over these delays. Get in touch with us if you require further help.

UK CUSTOMERS ONLY

If your parcel has gone missing, please get in touch with us.

ALL INTERNATIONAL CUSTOMERS

If you have purchased SWAP Protect with your order and your package is impacted by damage, loss or theft, you can easily resolve shipping issues with SWAP. New items are shipped immediately, at no cost to you, upon approval.

To log your claim, use our portal.

Claims for packages need to be made between 5 to 30 days from the anticipated delivery date. 

If you have not purchased SWAP Protect, please get in touch with us.

Our garments come in 6-22 in UK size conventions. Some items use dual size conventions, we carry those in the XS-XL range. Our jeans are available in the range W24-W40. Check our size guide for more information on how to find your perfect fit and find our size conversions.

Check our size guide to find the right size for you. If you need more help, you're always welcome to get in touch with us as well.

We can't always say when, but we do get restocks of certain items. We recommend to sign up to get notified when a style comes back in stock.

1. Go to your desired product

2. Choose the size you want

3. Click "Email Me If It Becomes Available"

4. Enter your email and click "Email Me When Available"

5. If/when this item is back in stock in your desired size, we'll send you an email to let you know

Please always follow the care instructions that you can find on your garments. 

For any knitwear pieces, we always recommend that you fold them rather than hang them.

You can get in touch with us here. We usually respond to any enquiries within 24-48 hours, Monday - Friday.

If you’re on mobile, just open the menu and scroll down to the bottom. On desktop, head to the top of the homepage and choose your country and currency from the top-right corner.

We don't have any stores currently, but you can find some of our products in Anthropologie and Nordstrom stores in the US. Find a store near you here.

GPSR Compliance

We ensure all our products comply with GPSR, CE marking, EPR disposal laws, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

Manufacturer

ALIGNE LTD

Unit A, 10 Fashion Street,

London, England,

E1 6PX

Responsible Person EU (GPSR)

Name: eucomply oÜ

Address: Pärnu mnt. 139b – 14, 11317 Tallinn, Estonia

Contact Email: hello@eucompliancepartner.com

Website: www.eucompliancepartner.com

Phone: +33757690241

Customer Support

If you have a query regarding product safety, please contact us at customerservice@aligne.co