1. Go to our Returns Portal
2. Input your email address and ALIGNE order number. Please note that the ALIGNE order ID always starts with AL- and is followed by five digits. You can find this number in the email confirmation you got when you placed the order.
3. Click "Start a Return"
4. Choose the item(s) you want to return
5. Select the return reason. It's possible to leave a comment, but you don't have to
6. Review your return, click "Submit return" on the left-hand side when you have confirmed everything is correct
7. Print your label. You can find it on the portal and it is also sent to you via email
8. Securely pack your item(s). We ask that all of your returned items are new and unused with the labels/tags intact, and if available, in its original packaging.
9. Attach the printed label to your parcel and drop it off at your nearest carrier location.
10. Returns will be processed to your original payment method within 7-10 days. You will be notified once received and completed. Please note that the time it takes for the refund to appear on your account will depend on your bank.