UK RETURNS
To return an item, simply use our Returns Portal where you will be asked to follow a few simple steps to create your return with your preferred carrier.
You can find your order number on the packaging slip that came with your order.
Please note that for your return to be registered in our portal, you need to add AL- in front of the five-digit order number.
EU RETURNS (AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, SWEDEN AND NETHERLANDS)
Please use the Returns Portal. You can find the instructions above.
EU RETURNS (ITALY, SPAIN, PORTUGAL, GREECE AND FINLAND)
If your order isn’t ‘the one’, please get in touch with us at customerservice@aligne.co. We’ll send over a prepaid label to you for you to return the order to us.
US RETURNS
If your order isn’t ‘the one’, please get in touch with us at customerservice@aligne.co. We’ll send over a prepaid DHL label to you for you to return the order to us.