RETURNS & REFUNDS



We have different returns processes for different countries. Please select where you are returning from below.


  • UK, EUROPE AND US
  • REST OF WORLD
HOW TO RETURN

We've made it easy for you to do returns. Simply click the button below, follow the instructions on the portal, print your label and drop off your return at your closest carrier location.

Length too long? Waist not quite fitting right? Skip the return and make it fit. We've partnered with SOJO to offer a seamless and high-quality tailoring service. We cover part of the cost so you can get your perfect fit. Learn more.


Unsure how to use the returns portal? Check our instructions here.

WHAT IS YOUR RETURN POLICY?


We hope your order is 'the one', but if it's not, you can return your item(s) within 30 days of receiving your order to receive a refund. 


Item(s) must be unworn with labels and tags still intact, and in the same condition they were in once purchased. 


We do not accept garments that have been altered, item(s) that were purchased anywhere other than aligne.co and gift cards.


We reserve the right to refuse any returns that do not meet the above conditions.


RETURNS


Returns in the UK are free.


If you're a US or EU customer, a £7 return fee applies to your order. The return fee will automatically be deducted from the refund at the time we issue it to you.


The return fee will not be applied to returns for products that are damaged or faulty – please make sure you contact Customer Care in this instance.


FIND YOUR PERFECT FIT


We know that it’s not always easy to find the right size for you when shopping online or trying out a new brand. If you need more help, you can always take a look at our size conversion guide – and you’re always more than welcome to reach out to our Customer Care team if you need further assistance. 


For customers in the UK, We also offer a high-quality tailoring service where we cover part of the cost so you can get your perfect fit. 


WHEN WILL I GET MY REFUND?


Returns will be processed to your original payment method within 7-10 days of you dropping off the parcel. You will be notified once your return has been received and refunded. Please note that the time it takes for the refund to appear on your account will depend on your bank.


WHAT DO I DO IF MY ORDER IS DAMAGED OR AN ITEM IS FAULTY?


Please get in touch with us as soon as you discover that your order isn't what you expected it to be. 


If you have received a faulty item, please include photo(s) when you contact us.



CAN I RETURN TWO SEPARATE ORDERS IN THE SAME PARCEL?


Due to warehouse limitations, we kindly ask that you generate a returns form for each order you're returning to us. 


CAN I CANCEL A PRE-ORDER?


Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by getting in touch with us here.



HOW DO I REGISTER MY RETURN ON THE RETURNS PORTAL?


1. Go to our Returns Portal


2. Input your email address and ALIGNE order number. Please note that the ALIGNE order ID always starts with AL- and is followed by five digits. You can find this number in the email confirmation you got when you placed the order.


3. Click "Start a Return"


4. Choose the item(s) you want to return


5. Select the return reason. It's possible to leave a comment, but you don't have to


6. Review your return, click "Submit return" on the left-hand side when you have confirmed everything is correct


7. Print your label. You can find it on the portal and it also is sent to you via email


8. Securely pack your item(s). We ask that all of your returned items are new and unused with the labels/tags intact, and if available, in its original packaging.


9. Attach the printed label to your parcel and drop it off at your nearest carrier location. Please ensure to receive a receipt/proof of postage in case there are any issues with your return in transit. We will be unable to provide help with lost or missing returns without proof of postage.


10. Returns will be processed to your original payment method within 7-10 days. You will be notified once received and completed. Please note that the time it takes for the refund to appear on your account will depend on your bank.


WHAT IS YOUR RETURN POLICY?


We hope your order is 'the one', but if it's not, you can return your item(s) within 30 days of receiving your order to receive a refund. 


Item(s) must be unworn with labels and tags still intact, and in the same condition they were in once purchased. 


We do not accept garments that have been altered, item(s) that were purchased anywhere other than aligne.co, and gift cards.


We reserve the right to refuse any returns that do not meet the above conditions.


CAN I CANCEL A PRE-ORDER?


Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by getting in touch with us here.


WHAT DO I DO IF MY ORDER IS DAMAGED OR AN ITEM IS FAULTY?


Please get in touch with us as soon as you discover that your order isn't what you expected it to be. 


If you have received a faulty item, please include photo(s) when you contact us.


HOW TO RETURN


As a small business, we’re currently not able to offer pre-paid returns in Canada or Australia. This means that the standard return policy applies to your order, but the items returned are at your own expense and risk. 


Please follow the instructions below to ship a return back to us, at your own cost. 


1. Reach out to Customer Care to get a returns form.


2. Fill out the returns form, include in your parcel and securely pack your item(s). We ask that all of your returned items are new and unused with the labels/tags intact, and if available, in its original packaging.


3. Drop off at a carrier of your choice. The goods are your responsibility until they reach us, so we recommend that you use a tracked service and a proof of postage is obtained in case the parcel should go missing. Please note we’re not able to refund items that are lost in transit.


Send your return to the below address:


BRITISH RETURNED GOODS

BRAVEHEART INTERNATIONAL LIMITED t/a ALIGNE

Wortley Moor Road, Wortley

Leeds

LS12 4JH

England, United Kingdom

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QUESTION?

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